Refund Policy

Direct exchanges are available, subject to stock availability.

Please note that sale items, including special promotions, are not eligible for return or exchange.

To qualify for a return, items must be in their original condition, which means unworn, unwashed, and with all tags attached.

We aim to process all returns within 10 business days of receiving your items. Rest assured, you'll be contacted via email with the details of your processed return. However, please note that processing times may vary slightly during busy periods.

If you believe that the product is damaged, faulty, or incorrect, please contact us at info@theidentical.au before initiating a return.